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# Billing and usage

## Prepaid credit

Use of the APIs is paid for in advance. Your organization holds a credit
balance, and work done with its credentials is drawn from it at your prices. A
new organization receives a free allowance when it is created, so it can start
without buying anything.

Owners and admins can see the balance. Owners buy more by card on the platform.

## Your prices

Your prices are your organization's own rate card, and the platform shows it to
owners and admins. Prices are per unit of work, such as a page, and differ
between APIs. Ask `info@emtelligent.com` about contract pricing.

## When credit runs out

When the balance is spent, your organization's credentials are refused until
more credit is bought. That is the expected end of an allowance, not a fault. An
owner can buy more on the platform, and the credentials work again within about a
minute of the purchase.

Two other conditions also stop your credentials, and neither is fixed by buying
credit:

* **Account hold.** emtelligent has placed a hold on the account. Contact
  `support@emtelligent.com`.
* **Setup incomplete.** Your organization's setup did not finish. Contact
  `support@emtelligent.com`.

The platform shows every member which of these applies, and whether it is
something your organization can fix itself.

## Usage history

Owners and admins can see your organization's usage over time: how much of each
kind of work, such as pages, by day.

The same view breaks usage down **by credential**: each API key and OAuth client,
with what it did. Use it to check what a credential has been doing, for example
when it may have leaked. Usage recorded without a credential is shown as its own
line rather than left out.

## Chart Review

Chart Review is licensed per seat rather than drawn from credit. See
[Chart Review seats](/platform/chart-review).