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# Terms and data handling

## Terms of service

Your organization accepts emtelligent's terms of service once, as an
organization. Acceptance is not asked of each person: someone who joins later is
not asked again.

**Only an owner can accept**, because accepting binds the company. Every member
can see when acceptance is outstanding, so a member who is blocked can see why
and who can fix it.

When the terms change in a way that needs accepting again, the platform shows the
date from which the new version applies. If your organization has not accepted
by that date, its credentials are refused until an owner accepts. Minor changes
do not need accepting again; your earlier acceptance stands.

If no owner can accept, for example because your organization signs its
agreements on paper, contact `support@emtelligent.com` and emtelligent records
the acceptance.

## Business associate agreements

A business associate agreement (BAA) is signed with emtelligent directly, not on
the platform. Contact `info@emtelligent.com`. emtelligent records the agreement
against your organization once it is in place.

## What data you may send

Every organization has a **data posture** that says what it may send:

| Data posture              | Means                                                                                               |
| ------------------------- | --------------------------------------------------------------------------------------------------- |
| De-identified only        | Send only de-identified documents. Every organization starts here                                   |
| PHI permitted             | Documents may contain protected health information, under a BAA                                     |
| PHI suspended pending BAA | PHI was permitted and no longer is, until a BAA is back in place. Send only de-identified documents |

Only emtelligent changes an organization's data posture, and only on the strength
of a BAA. Nobody in your organization can change it.

The data posture is a contractual control, not a filter. The APIs cannot tell
whether a document contains PHI, so they do not refuse it; sending PHI without a
BAA in place breaches your agreement rather than being blocked. To confirm which
posture applies to your organization, contact `support@emtelligent.com`.