Billing and usage

Prepaid credit

Use of the APIs is paid for in advance. Your organization holds a credit balance, and work done with its credentials is drawn from it at your prices. A new organization receives a free allowance when it is created, so it can start without buying anything.

Owners and admins can see the balance. Owners buy more by card on the platform.

Your prices

Your prices are your organization’s own rate card, and the platform shows it to owners and admins. Prices are per unit of work, such as a page, and differ between APIs. Ask info@emtelligent.com about contract pricing.

When credit runs out

When the balance is spent, your organization’s credentials are refused until more credit is bought. That is the expected end of an allowance, not a fault. An owner can buy more on the platform, and the credentials work again within about a minute of the purchase.

Two other conditions also stop your credentials, and neither is fixed by buying credit:

• Account hold. emtelligent has placed a hold on the account. Contact support@emtelligent.com.
• Setup incomplete. Your organization’s setup did not finish. Contact support@emtelligent.com.

The platform shows every member which of these applies, and whether it is something your organization can fix itself.

Usage history

Owners and admins can see your organization’s usage over time: how much of each kind of work, such as pages, by day.

The same view breaks usage down by credential: each API key and OAuth client, with what it did. Use it to check what a credential has been doing, for example when it may have leaked. Usage recorded without a credential is shown as its own line rather than left out.

Chart Review

Chart Review is licensed per seat rather than drawn from credit. See Chart Review seats.